RCMFirst

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RCM First – Provider FAQs

FAQs

How soon can you start billing for my practice?

We can get your billing started within 7–10 business days once we have access to your EMR/PM system and all necessary documents. Our quick onboarding ensures no disruption in your revenue cycle

Do you manage both insurance and patient billing?

Yes, we handle both insurance claims and patient billing. From submitting clean claims to sending patient statements and managing collections, we take care of the full billing cycle for your practice.

Can you assist with provider credentialing and insurance enrollment?

 Absolutely. We manage the complete credentialing process, from application to approval, ensuring you’re enrolled with major payers on time. This helps you start billing quickly without delays in reimbursements.

How do you help reduce claim denials?

 Our team uses claim scrubbing, accurate coding, and Verification of Benefits (VOB) before submission. By catching errors early and appealing denied claims quickly, we keep your collections steady and denials low.

Why is Verification of Benefits (VOB) so important?

VOB ensures patient insurance coverage and benefits are confirmed upfront. This prevents surprises, reduces billing disputes, and avoids claim denials — saving your practice time and ensuring faster reimbursements.

Do you specialize in urgent care billing?

Yes. With over a decade of urgent care billing experience, we understand procedures, HCPCS codes, and payer requirements. Our expertise helps urgent care centers achieve higher reimbursements and better financial outcomes.

How do you charge for your services?

 We typically work on a percentage-of-collections model, meaning our success depends on your success. This keeps us motivated to maximize your reimbursements and ensures full transparency in billing.

What systems or EMRs can you work with?

Our team is experienced with multiple EMR/PM systems including Athenahealth, eClinicalWorks, Kareo, DrChrono, AdvancedMD, and more. We adapt to your system so you don’t have to switch software.

Can you also handle patient calls and scheduling?

 Yes. Our Patient Help Desk provides virtual support for calls, appointment scheduling, reminders, and insurance queries. This improves patient satisfaction and reduces the administrative burden on your clinic staff.

Why should I choose RCM First over other billing companies?

We combine over 10 years of billing expertise with personalized support. Our focus is on maximizing collections, minimizing denials, and ensuring compliance, while giving providers peace of mind to focus on patient care.