Privacy Policy
At RCM First LLC, protecting our clients’ privacy is our top priority. This Privacy Policy explains the types of information we collect, how we use it, and how we safeguard it. We only collect personal information when you voluntarily provide it, and use it solely to fulfill your specific requests. We do not share your information with third parties without your consent, ensuring the highest levels of confidentiality and integrity.
If you contact us, we may keep a record of your communication and use the details provided to respond. Any phone numbers collected for SMS consent will never be shared for marketing purposes.
This policy applies only to our interactions with clients and visitors who submit information through our website or other legitimate channels. Information gathered offline or via third-party websites is not covered.
About RCM First LLC
RCM First LLC provides comprehensive Revenue Cycle Management (RCM) and medical billing services to healthcare providers, helping practices improve financial outcomes, reduce claim denials, ensure compliance, and streamline operational workflows.
HIPAA Compliance
We comply with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act. We safeguard Protected Health Information (PHI) and electronic PHI (ePHI), sharing it only with authorized parties such as healthcare providers, billing services, clearinghouses, and insurers—after executing a Business Associate Agreement.
PHI is disclosed to others (e.g., attorneys, family members) only with the patient’s explicit authorization. All handling of PHI and related personally identifiable information (PII) is performed in strict accordance with HIPAA and applicable state and federal laws.
Information We Collect
We clearly indicate what personal information we require when you interact with us. This may include:
- Name
- Email Address
- Phone Number
- Practice Name
- City/State
- Practice Size
- Message/Attachment
We do not collect sensitive data such as racial/ethnic background, religious beliefs, genetic information, or biometric data.
If you use our EHR or other systems, we may request your Practice ID or account access. Additionally, when you visit our website, we may automatically collect:
- Browser type and operating system
- Pages visited and time of visit
- IP address
- General browsing patterns
Use of Information
We use collected data to:
- Improve website functionality and user experience
- Respond to inquiries and service requests
- Send updates, offers, or service-related information
- Prevent fraudulent activity
- Analyze website traffic and enhance marketing strategies
Cookies & Tracking
We use cookies to remember user preferences and improve site content. You may disable cookies in your browser settings. We may also gather IP addresses and other technical details for site optimization.
Log Files
We maintain log files for system monitoring, performance tracking, and troubleshooting. These files include IP addresses, browser details, referral pages, and click counts—none of which contain personally identifiable information.
Data Security
Our website is hosted in a secure, monitored cloud data center protected by firewalls, intrusion detection, and encryption (SSL). Once stored, your data remains encrypted and shielded from unauthorized access.
Legal Compliance
We may disclose relevant information if required by law or in connection with fraud prevention or criminal investigations. This policy may be updated if federal or state laws change.
SMS Privacy Policy Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
That’s all that needs to be added on the website side. Once done, let me know so I can complete the SMS campaign registration in 8×8.
Thanks! Please let me know if you have any further questions.